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FAQ

How soon will you ship my fabric? 
We strive to ship most items the next business day after receiving a cleared payment, excluding weekends and holidays.  More specifically, if we receive your order by 6pm MST, it should ship the next business day (again, excluding weekends and holidays).  If we are especially busy, your order may be held up slightly, but rest assured we'll get it out the door as soon as we can.

If your order is received by 6pm MST on . . . . . .
Then the expected ship day is . . . . . .
Monday
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Monday
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Does my order include shipping insurance?
Complimentary insurance of $50 is included with all USPS Priority Mail packages.  Complimentary insurance of $100 is included with all USPS Priority Mail Express packages.  US Customers:  if your order is over $50, or if you live in an area prone to loss, damage, or theft of packages, you may want to consider additional insurance (available at checkout) for your peace of mind.   However, it is worth noting that lost/damaged/stolen package are exceedingly rare in the US. International Customers:  Shipping insurance is recommended, especially for those making large purchases, because of the fact that international packages are almost entirely  untracked.  USPS complimentary insurance only applies to loss within the United States, which is exceedingly rare.   


Can I add something to an order I already placed?  
Yes, if your order has not already been processed.  You can read more about that here.


Can I get a sample? 
For sampling purposes, we suggest purchasing 1/4 yard, which is our smallest cut.  Unfortunately, we don't cut small sample swatches, as it leaves us with leftover fabric that we're unable to sell. 


Do you offer wholesale pricing?  
No, as we don't manufacture the fabric.  We buy it wholesale ourselves. 


What is a Fat Quarter?  

Put most simply, a fat quarter is a quarter yard of fabric, cut fat (wide), instead of skinny.  Normally, fabric yardage is cut straight across the entire width of the fabric, meaning that a regular 1/4 yard is 9" tall and 44" long.  Rather skinny, all things considered.  With a fat quarter, it's cut half as wide, but twice as tall (approx. 18" tall and 21.5" wide).  The end result is the same square inches, but it's a much more "fat" piece, in comparison to a regular, skinny 1/4 yard.  Many sewists and crafters find fabric of this shape to be more useful in their projects.


Do you custom cut Fat Quarters?
Sorry, but we no longer offer this service.  Fat Quarters can now only be purchased as part of a larger bundle. 


If I buy .25 yard, will it be a Fat Quarter?
No.  When you purchase .25 yards, you are purchasing a regular 1/4 yard, measuring approximately 9" x 44".  We no longer custom cut fat quarters. 


Which way is the design oriented on the fabric?
Pictures on lilybellafabrics.com are oriented as follows:
Fabric Orientation

Where is my package? 

Where is my Package?  Do you provide tracking?

US Customers:  We do provide delivery confirmation for all packages shipped to US addresses.  To find that, please check your email inbox; a shipment confirmation email is automatically sent to you when your shipping label is printed.  If you don't see it, please check your junk mail box.

International Customers:  Upon shipment, you will receive an email with your shipment information, including the customs number for your package.  Unfortunately, most International packages are almost entirely untracked.  Aside from one or two initial scans in the US, packages are not tracked at all, either by the US Postal Service, or by any international postal service receiving your package.  Therefore, while we can provide proof of shipment on our end, there is no way for us to tell you where your package might be. Please understand that a package going missing or lost is a very, very rare event. Packages taking a long time to arrive, however, is not uncommon for international customers.


How much fabric can I get in one continuous cut?  
The amount of fabric on a bolt varies from manufacturer, but generally speaking, bolts of fabric typically contain 10-15 yards each.  That means that if you order a large amount of one particular fabric, there is a good chance that you will not receive your fabric in one piece.  If you order more than 15 yards of one print, you are almost guaranteed to receive your fabric in more than one piece.  If this will be an issue for your project, please contact us before purchasing your fabric to find out how your large order might be cut. 


Can you cut my long piece of fabric into multiple pieces? 
Yes, we can.  We offer the first cut free (for example, dividing your piece of fabric in half).  Additional cuts may be purchased for 50 cents each.  Please note:  we only offer dividing cuts from selvage-to-selvage, not through the middle of the fabric.


I received an email saying you don't have enough of the fabric I bought.  Why?
When we receive bolts of fabric from the manufacturer, they have a tag that tells us how much fabric is on the bolt.  That's what we put into our inventory.  Sometimes we receive a short bolt, but we don't find out about it until we get to the very end of the bolt, resulting in us selling you more fabric than we actually have in stock.

If that's not the case, we just might have made a mistake.  We know that you really wanted your fabric, so we do offer our sincerest apologies.


I live in a foreign country, and can't seem to check out.  Why?
Unfortunately, we no longer offer shipment to a number of countries, due to credit card fraud. We know it's not fair to the honest people who live in those areas, but it's what we have to do to protect our business.  Our apologies for any inconvenience.


I have been asked to verify my identity and or/credit card information.  Why?
As on online store, we are susceptible to online theft.  Therefore, we have to do what we can to make sure that the orders we ship are legitimate.  There are a number of instances in which me might need to verify your identity, and/or your credit card information before shipment. If your order is large (this is especially true for international orders), or if your order has been flagged by our financial provider as possibly fraudulent, we'll need to ask you to email us some ID, and/or a copy of your credit card before shipment.  Think of it as similar to showing your credit card and driver's license at your local store.  We just want to make sure we're protecting our business against possible fraudulent situations, so that we'll be around to provide fabric for you in the future!  Rest assured, these items will be permanently deleted once we're done with them.  Our apologies for any inconvenience.


Do you offer pickup for locals?  
Yes!  We are located in beautiful Farmington, Utah.  If you live within about 2 cities of us, pickup will be an option at checkout.

If you live outside of the immediate area, yet would still like to pick up your order, please contact us so we can get that worked out for you.

For pickup orders, we will contact you when your order is ready.  At that time, you will be given our address and contact information so you can come get your package.  Your package will usually be available for pickup the day after you place your order (excluding weekends and holidays).  In most cases, same day pickup is not available.


I forgot to enter a coupon code at checkout!  Can you help me?  
Not a problem.  If you purchased an item when a coupon was valid (purchase must have been made before the coupon expired), but forgot to apply the coupon at checkout, please send us an email.  We'll be happy to issue a gift certificate for the amount you would have saved with the coupon.  Gift certificates never expire, and can be used to purchase anything on our site. 


Are you willing to use pictures of the items I made in your listings?
We love to use our customer's pictures in our listings!  We feel it's immensely helpful for our customers to be able to see a fabric in action, rather than just a swatch on a page.  If you have made an item from a fabric you purchased from us, please feel free to email your pictures to us (christy {at} lilybellafabrics {dot} com).  While we can't guarantee that we'll use every shot (especially if there is already an example picture for that fabric), we'd love to use what we can!  Customer pictures will be marked with a branding bar as well as a picture credit.


Can I use any of the pictures that belong to Lily Bella Fabrics  in my online store?
We make collages of every fabric line we sell, as well as each colorway for the fabric collections we sell.  We feel that this is a great benefit to our customers, as it clearly helps you see what fabrics might coordinate well together.  We also take pictures of items we've made, or of fabric bundles we carry.  If a picture is the property of Lily Bella Fabrics, it will be watermarked with our shop name, often more than once.  If a picture does not have a watermark, it is likely that it is from the manufacturer, and is not our sole property.

We are happy to help out small business owners, bloggers, etc. who use our fabrics.  We completely understand that your customers may want to see collages like ours, and that you may not have the time or resources to create them on your own.  Therefore, we're happy to share.  But, we do have some rules. 

1.  You are required to contact us if you wish to use any of our pictures.  Let us know what you want to use and where so we can keep records of who is using our images.  We'll let you know if we have any problems with you using the pictures.

2.  You are also required to give credit to Lily Bella Fabrics as the source of the picture, and to include a link to our website.  Example:  "Image courtesy of Lily Bella Fabrics (www.lilybellafabrics.com)."  If you are unwilling or unable to give credit and link to our shop, you cannot use our pictures.

If you own a fabric/craft store, or if you sell fabric, precuts, patterns, or anything else that Lily Bella Fabrics sells, you are absolutely prohibited from using any of our pictures for any reason whatsoever.  If you are a competitor, please don't ask if you can use our pictures--the answer will always be no.  If you would like collages for your shop, you will need to make your own, as ours are the sole property of Lily Bella Fabrics.


I live in a country that does not have states, yet I am required to enter a state at checkout.  What do I do? 
We apologize for the confusion.  This is due to a scripting issue with our shopping cart provider, and isn't something we have control over.  It's just a little glitch we have to live with to be able to sell internationally.  If your country does not have states, simply enter an x in the state box.  Technically, it can be any text you'd like, but putting an x will help us remember not to print that "fake state" on your shipping label.  As long as the state field has something in it, checkout should proceed as normal.